Frequently Asked Questions
Everything you need to know about our gourmet salt water taffy.
How is Taffy Town taffy different from other brands?
Our taffy is made using a unique 24-hour pulling process and a whipped meringue base. This results in a softer, fluffier texture that doesn't stick to your teeth, unlike traditional salt water taffy.
Is your taffy gluten-free and nut-free?
Yes, all our taffy is gluten-free. While we do offer some nut-flavored varieties, our facility maintains strict cleaning protocols; however, we recommend checking individual product labels for specific allergen information.
How should I store my taffy to keep it fresh?
To maintain the best texture and flavor, store your taffy in a cool, dry place away from direct sunlight. There is no need to refrigerate it, as extreme temperatures can change the consistency of the candy.
What is your shipping policy for warm weather?
Taffy is resilient to heat, but to ensure it arrives in perfect condition during summer months, we recommend choosing expedited shipping. We ship all orders within 2-3 business days via major carriers.
Can I place a bulk order for weddings or events?
Absolutely! We offer bulk purchasing options for our entire flavor range. You can choose specific colors or flavors to match your event theme. Please contact our wholesale department for large-scale inquiries.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns on food items. However, if there is an issue with your order or damage during transit, please contact our support team within 48 hours for a replacement or refund.