Returns & Refund Policy
At Taffy Town, we take pride in the quality of our gourmet salt water taffy. Due to the perishable nature of our food products, we cannot accept returns, but we are committed to resolving any issues regarding damaged or incorrect orders.
Contact Support
Email our customer service team within 7 days of receiving your order with your order number and details about the issue.
Provide Documentation
Include clear photos of the shipping box and the specific product if there is visible damage or if the wrong flavor was received.
Internal Review
Our quality assurance team will review your claim to determine if a replacement or a store credit is the appropriate resolution.
Resolution Process
Once approved, we will ship out your replacement taffy or issue a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing